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Frequently Asked Questions.
We know the lending process can raise a lot of questions. Here are some of the most common things we’re asked. If you don’t see your question here, just get in touch—we’re always happy to help.
How do we get started?
Simply book a chat or send us an enquiry. We’ll talk through your goals and explain your next steps.
What types of loans do you arrange?
We can help with home loans, investment loans, refinancing, first home buyer loans, car loans, and personal loans.
Which lenders do you work with?
We have access to a panel of well-known banks and lenders, giving you a wide range of options to compare.
How are your services paid for?
Our service comes at no direct cost to you—lenders pay us a commission when your loan settles. If a client-paid fee ever applies, we’ll always let you know upfront.
What documents will I need?
You’ll usually need proof of income, bank statements, identification, and information about your financial situation. We’ll give you a tailored checklist for your application.
Can you help if I’m self-employed or have a unique situation?
Yes! We work with a variety of clients, including those who are self-employed or have non-standard circumstances. Let us know your situation and we’ll explain your options.
How long does the process take?
Timeframes can vary, but we’ll keep you updated at every step and work to make things as smooth and efficient as possible.
Do you provide financial advice?
We provide information, guidance, and support to help you make informed decisions about lending. We do not provide personal financial advice.
Still have questions?
Let’s find the right path for your home loan, together.